Shipping
Shipping is available for most items at Bettina Krainin Antiques at cost of the buyer. Large items may require local pick-up, so be sure to read the product description and verify your options at checkout. Please reach out with any questions before placing an order.
We take the utmost care when shipping items to ensure their safety. We will be in touch to confirm shipping details after purchase. Please leave a note with your order regarding any preferences we should know about.
When placing an order, you will see a Pending charge for the initial amount shown at checkout. Some smaller items include an estimated shipping charge, but others showing “Free Shipping” will actually incur additional shipping costs: after we get in touch with you to confirm shipping details and determine final shipping costs, we will update the order total and authorize payment.
Returns
If you’re looking to return or exchange your order for whatever reason, we’re here to help! Please contact us to initiate a return or exchange. Note that we will accept returns initiated up to 5 days after receiving an item, and any return shipping costs will be the responsibility of the customer. Refunds are processed after determining the item is in the same condition in which it was sold. A purchase from another dealer (purchasing with a Resale number) is only returnable if a meaningful error was made in the description, and the return must be initiated within 5 days of receiving the item.
Layaway
We almost always welcome customers who wish to purchase pieces over time. Terms are discussed on an individual basis. All layaway payments are non-refundable.